Vacancy: Bilingual Service Desk Agent

Career: Degree or Engineering in Computer Systems or related.
Schedule availability (shift role).
Location: Puebla.
Modality: In-person.
Advanced English, interview will be conducted in English.

Responsibilities:

Respond to customer calls, emails and chats to provide first-rate technical support.
Record and document incidents, requirements, changes and transports in the ticket system.
Solve technical problems.
Provide assistance in resolving hardware, software, and network problems.
Collaborate with other technical support teams to resolve complex issues.

Required Knowledge:

Knowledge in information and related technologies.
Experience in handling Office packages.
Willingness to work as a team and collaborate with other departments.
Customer service experience.

Skills:

Customer support.
Problem solving.
Processes and standardization.

T-Systems is proud to be an equal opportunity and affirmative action employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a person with a disability, or other applicable legally protected characteristics. Thus, in any evaluation or hiring process within T-Systems Mexico, no HIV or pregnancy tests are required.

It is also important to mention that T-Systems has an anti-bribery management system and it is the commitment of all employees to know and comply with it.

We also believe that change brings new opportunities for development and innovation. People who are ready to perform at their best under such conditions will excel and create something new. Precisely for this reason, we provide our employees with unique opportunities for further development, whether in technical or managerial careers.