Deutsche Telekom Services Europe SE | DTSE

Friedrich-Ebert-Allee 140, 53113 Bonn, is a shared service of the Deutsche Telekom Group. As an efficient and competent partner, DTSE provides services for Deutsche Telekom AG and its investments, particularly in the areas of finance, purchasing and personnel.

task description

As a Process and Quality Manager, you will analyze complex overall systems and existing processes to identify and evaluate optimization potential in the dimensions of efficiency and effectiveness in a strategic area of responsibility.

They develop and implement concepts for holistic process maps including all interfaces (E2E).

You will develop and implement measures to address process weaknesses or gaps, taking into account technology transfer, and drive forward the digitization of processes
You develop concepts for improving comprehensive processes, data models and quality standards, implement them and develop principles for quality management, including the tools used
You will be responsible for the strategic planning, implementation and monitoring of quality assurance measures as well as the definition and monitoring of quality goals, process indicators and compliance
They usually advise at management level on the design of the system and process landscape, e.g. on agile development and process engineering methods, and they take on overall coordination with process participants, usually at management level, as well as interface management
You manage strategically oriented projects

requirements

You have a degree or comparable vocational training with a corresponding subject or subject-specific additional education or several years of professional experience in the area of process and quality management.

In addition, you have detailed company-specific knowledge or exceptional special knowledge and skills:

Very good experience in classic and agile forms of cooperation
Outstanding experience in managing strategically oriented projects
Outstanding knowledge in process automation and digitization
Advanced knowledge of quality management methods/tools and their application
Outstanding knowledge of how to use methods/tools to carry out a continuous improvement process

Your application can be processed by external service providers in Germany. Applications for jobs outside Deutsche Telekom AG can also be processed by recruiters in other European countries. This also applies to the processing of applications for subsidiaries of Deutsche Telekom AG. For our civil servants, therefore, the following note: You are not required to attach documents relevant to personnel records, in particular civil service assessments, with your application. However, you are free to provide these documents voluntarily.

Severely disabled people are given priority if they are equally qualified.